Our Everyday charge is the main tariff for most customers, and you’ll be put onto it when you first set up your account with us.

Metered charges​

If your home has a water meter it is based on the volume of water used and a charge for sewerage, usually calculated at 90% of the water supplied, plus a fixed charge.

WaterSure

If your home’s on a meter, you’re finding it difficult to pay your bill and you need to use large amounts of water, then our WaterSure tariff could be for you.

It has a higher fixed rate than our Everyday tariff, but there’s no charge for the water you use.

Can I switch to this tariff? Use our eligibility checker to find out in minutes if our WaterSure tariff is the right option for you.

How do I apply?

One you've completed the eligibility calculator, you can complete the online form here and someone from our Customer Care Team will get in touch with you. ​

If you need some help completing the form, or would like to talk to someone, please call us on 03457 919 155.

AquaCare Plus

If your home’s on a meter and you’re struggling to pay your water bill, then our AquaCare Plus tariff could be for you.

It has a higher fixed rate than our Everyday tariff, but charges less for the volume you use.​

Can I switch to this tariff?​ If you have a water meter fitted and someone in your house is receiving an eligible benefit, you may be able switch to this tariff. ​

How do I apply?​

One you've completed the eligibility calculator, you can complete the online form here and someone from our Customer Care Team will get in touch with you. ​
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If you need some help completing the form, or would like to talk to someone, please call us on 03457 919 155.